What is the Tourism Industry? Jobs in the Tourism Industry

Traveling is a very hot industry nowadays, both in terms of human resources and demand. Because the living standards of Vietnamese people are increasingly improving, leading to a very strong increase in domestic and international travel demand. If you are looking to learn aboutwhat is tourism? What are the job groups in tourism? then check out this article. 3gwifi.net will provide you with all the information about the tourism industry.

What is tourism?

Tourism is a comprehensive economic sector consisting of many job groups providing services and products related to national culture, historical traditions, natural understanding, entertainment, and accommodation both domestically and internationally. Tourism is considered a "smokeless industry" because it brings a lot of profit without harming the environment.

Tourism was born to meet the needs of sightseeing, resting, and entertainment for tourists, contributing to promoting the image of destinations, improving people's knowledge, creating jobs, stabilizing lives, and at the same time developing the country's socio-economy.

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Jobs in the tourism industry

When mentioning the tourism industry, you might immediately think of the term Tour Guide. However, from a business perspective, tourism involves many stages, and each stage handles completely different tasks, with tour guides being just a small part of the countless jobs available in this industry. If you want to join the tourism industry, read on below.

Tourism Management

People working in tourism management mainly work in offices with reports, projects, documents... They are responsible for company development, meeting partners, and assigning tasks to employees. Therefore, tourism managers are required to have a wide network of connections, good expertise, and excellent communication skills.

For managers of businesses, tourism service establishments, and tourism resources (e.g., Restaurant Managers, Hotel Managers...), in addition to general knowledge of tourism and management, they also need expertise in specific fields to lead employees and departments under their supervision.

Starting salary: 20,000,000 - 30,000,000 VND

Tour Operation

The main job of tour operators is to assign tasks to tour guides, receive information about tourist programs regarding customer requirements, and handle issues that arise during the tour by coordinating with departments and authorities. They also receive and resolve customer complaints after the tour ends. In addition, they are responsible for coordinating with vehicle operators for transportation and customer service (if any).

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Travel operators are under considerable pressure because during peak seasons, they have to allocate company resources reasonably. In small travel companies, the manager often doubles as a tour operator.

Starting salary:15,000,000 - 20,000,000 VND

Tourism Marketing Staff

Tourism Marketing Staff are responsible for researching the tourism market, understanding customer needs as well as what their company has done and needs to do to have a suitable development direction, meeting the necessary product needs, achieving high profits, and minimizing unwanted risks.

In addition, they also conduct other market research as requested by management, implement operational measures, and build promotional programs for each tourism product with different prices and quality levels to make it easy for customers to access and choose.

Currently, tourism marketing staff must have knowledge of both traditional marketing and digital marketing. You don't necessarily have to major in tourism marketing; as long as you have marketing knowledge.

Starting salary:9,000,000 - 15,000,000 VND

Tourism Accountant

The main job of a travel accountant is to plan costs, estimate budgets, review tour expenses, create customer lists, connect with service providers related to tours, manage and monitor tours, and collect related documents... From there, they prepare reports on costs, tour effectiveness, and tax settlement for the company at the end of the period.

This job requires not only expertise in tourism but also in accounting and the ability to work flexibly and accurately with numbers, as even a small mistake can affect the entire business. However, for those who already have a passion for accounting, working in the tourism sector is very interesting and worth challenging yourself.

Starting salary:7,000,000 - 9,000,000 VND

Tour Guide

This is the job that people often think of first when mentioning the tourism industry. The main tasks of a tour guide are to welcome guests, organize tourism activities as required, introduce (or contact the introducer) at tourist attractions, manage accommodation, dining, transportation, and ensure the safety of guests throughout the trip, directly resolve arising issues or report to the center for guidance...

Tour guides do not need to have outstanding appearances; the most important things are solid professional knowledge, extensive understanding, good communication and problem-solving skills, good health, and stable psychology.

Tour guides can work for travel companies, businesses registered for travel services, tourism resource management units, research centers, or management boards of relics, scenic spots, national parks, or nature reserves.

Starting salary:

- Domestic tour guide: 5,000,000 - 9,000,000 VND
- International tour guide: 10,000,000 - 12,000,000 VND

Receptionist

The main job of a receptionist is to answer the phone, provide information related to their business, welcome guests, receive information about guest requests, check if the services meet the guest's requirements, and assist guests with phone calls, receiving and storing items, payment, etc. These tasks require professional skills and conduct according to specific international communication principles and appropriateness.

Receptionists are usually required to have a pleasant appearance, be quick-witted, understand information from guests correctly, communicate accurately, clearly, and skillfully, and especially must know at least one foreign language to welcome foreign guests.

After proving their capabilities and gaining sufficient experience, you can be promoted to the position of reception manager, taking full responsibility for issues in the reception department.

Starting salary: 6,000,000 - 9,000,000 VND (depending on the type of restaurant/hotel)

Serving tables, bar, rooms, kitchen

Usually, meals and parties in restaurants and hotels are handled by serving staff, kitchen staff, and bar staff. A banquet table in a restaurant or hotel must not only show the elegance and standards of arrangement and setup but also the serving process must be skillful and attractive, reflecting both the cultural depth and the purpose of the banquet.

The colors and flavors of each dish, the art of serving, down to each flower arranged on the banquet table, each delicate fold of the napkin, as we see, are the results of the work of serving staff, bartenders, and chefs.

Besides, room service is also not simple. Rooms, especially those meeting international standards, require strict cleanliness, ventilation, and reasonable, aesthetic arrangement, even according to the 'taste' of each guest. Moreover, room attendants must serve guests promptly and quickly, and guide guests attentively.

Starting salary:

• Restaurant server: 5,000,000 - 6,000,000 VND
• Banquet server: 8,000,000 - 10,000,000 VND
• Kitchen assistant: 4,000,000 - 6,000,000 VND
• Housekeeping department: 3,000,000 - 4,000,000 VND
• Bartender: 5,000,000 - 9,000,000 VND
• Bellhop: 5,000,000 - 7,000,000 VND

Where to study tourism major?

Currently, there are many reputable and quality universities offering tourism majors in Vietnam, notably:

• Hanoi University, majoring in Tourism and Travel Services Management (English).
• University of Social Sciences and Humanities - Vietnam National University, Hanoi, majoring in Tourism and Travel Services Management, Hotel Management.
• Hanoi University of Culture, majoring in Vietnam Studies (Tourism Culture/Travel, Tour Guiding).
• Hanoi Open University, Business Administration majoring in Tourism-Hotel Management and Tour Guiding.
• National Economics University, Faculty of Tourism and Hotels, majoring in Hotel Management and Tourism and Travel Services Management.
• Thuongmai University, Faculty of Hotels, majoring in Hotel Management, Tourism and Travel Services Management.
• Hue University, Faculty of Tourism, majoring in Tourism (Tourism Economics, Travel Management and Tour Guiding), majoring in Business Administration (Tourism Business Administration, Event Organization and Management, Tourism and Service Marketing, E-commerce for Tourism Services).
• University of Social Sciences and Humanities, Ho Chi Minh City, majoring in Tour Guiding, Travel Management, Restaurant-Hotel-Resort Management.
• University of Foreign Languages - Information Technology, Ho Chi Minh City, majoring in Hotel Management, Tourism and Travel Services Management.

Where to find a good job in the tourism industry?

To get a job in the tourism industry, you can find recruitment news atVietravel, Saigontourist, Fiditour, Thien Minh Group, Hainoitourist, Ben Thanh Tourist, TST Tourist, TransViet Travel, Vitours. If you don't want to work in the tourism industry, you can find jobs in restaurants, hotels, resorts, tourist areas... If you want to work at specific places you have in mind, follow their websites or Facebook fan pages regularly so you don't miss any recruitment news.

Now you understand what tourism is, right? If you are interested in the tourism industry, learn more through consulting channels or people in the industry. Wish you success.