English 
Tiếng Việt - 1. People often say that tour guides are like walking encyclopedias of history, geography, and cuisine. Tour guides need to communicate in such a way that tourists grasp what is interesting about a certain place and its unique features.
- 1.1. Communication skills will help you attract the attention of tourists, and then you just need to help them understand the local culture of the places you visit.
- 1.2. Put yourself in awkward or funny situations to be able to resolve them as quickly as possible. For your trips, you need to equip yourself with the necessary tools to use in unexpected situations that may arise.
- 1.3. Signs that ensure your body is showing interest in the conversation include:
- 1.4. Video on communication experience in tourism
- 2. Some notes on how to guide tourists
In every group trip or trip with many people, tour trips absolutely require a tour guide. A tour guide plays a very important role, bringing life to scenic spots or tourist destinations. So, what are the best "communication skills in tourism" for a tour guide? We will answer all of them right after this.Communication in tourism is very importantCommunication skills in tourism
Creating focus for the audience
People often say that tour guides are like walking encyclopedias of history, geography, and cuisine. Tour guides need to communicate in such a way that tourists grasp what is interesting about a certain place and its unique features.
Communication skills will help you attract the attention of tourists, and then you just need to help them understand the local culture of the places you visit.
Focusing the attention of the audience
Practicing speaking
To become a tour guide, speaking clearly and articulately is essential. Tour guides interact with many tourists from different regions. A clear and pleasant speaking voice will definitely be an advantage for you.
Put yourself in awkward or funny situations to be able to resolve them as quickly as possible. For your trips, you need to equip yourself with the necessary tools to use in unexpected situations that may arise.
Be dynamic in communication and handle situations in the best way, handle situations professionally to become a professional tour guide
Practicing open communication
Improving body language
In communication, body language contributes greatly to the success of the communication process, so do not avoid the person you are talking to. Maintain a comfortable but not slouching posture, whether you are the speaker or the listener. Read more about the art of non-verbal communication
Signs that ensure your body is showing interest in the conversation include:
Always show interest in the other person with attentive eyes. Nod occasionally to acknowledge an important point you agree with in the conversation. Stand with your hands clasped in front of you, and remember never to cross your arms. Do not show signs of restlessness such as clenching your hands, biting your nails, or anything that could make the other person feel like something is wrong, easily causing the conversation to be interrupted.
Using body language
Video on communication experience in tourism
Using body language
Video kinh nghiệm giao tiếp trong du lịch
- Assertive communication
Do you think your weakness is the quality or frequency of communication with your employees and colleagues not being as desired? When conversations tend to narrow down to superficial office exchanges.
Good communicators practice assertiveness by always being open. Don't be afraid to speak up about any concerns or difficulties around you. However, ensure that you are communicating openly and sincerely with those who rely on you. Always be prepared and skillful in your approach.
If you are a manager, be sure to allow employees to start a conversation at any time because they may need to resolve issues with you. Note that you can prevent small problems before they become serious by always paying attention to be ready to discuss them at any time.
Assertiveness in communication
Some notes on how to guide tourists
Many people buy books to ponder and embrace the ideas within, but their communication skills do not improve significantly, simply because they do not practice. Practice talking more, learn to tell stories with emotion.
The biggest obstacle to communication is shyness. Not daring to interact with strangers, not liking to talk to many people will make it increasingly difficult for you to communicate. Try to be bolder by saying hello first. You don't need to say much, but when you meet someone you know, greet them.
Becoming a professional tour guide
Practice walking upright with confidence, looking at the person you are talking to. You have nothing to fear or be ashamed of with anyone. Be friendly and polite to elders, and those who are lower than you in status, position, etc. You will reinforce your self-esteem and confidence.
These are the communication skills that a professional tour guide needs to have. If you want to become proficient, start practicing now.
