Notes on Using Vinaphone International Roaming Service

Vinaphone's international roaming service is very convenient for subscribers who are about to go abroad. However, when using it, you need to pay attention to avoid losing money unfairly or encountering trouble during use. Please read and remember the following points.

Re-check Vinaphone's international roaming service registration

Make sure you have registered for Vinaphone's international roaming service. Because registering for Vinaphone's international roaming service in Vietnam will be much easier than when you are abroad. Please call Vinaphone's hotline18001091or9191(200đ/minute) to ask a consultant if you have registered.

If you are abroad, you can call+842437731857to get advice on the service or ask for support from a consultant. If you have not registered, please visitVinaphone international roamingto see how to register.

Cancel call forwarding settings

To avoid incurring international roaming charges twice, you should cancel call forwarding settings. You just need to dial##002on your phone and pressCall buttonto cancel all call forwarding settings.

Check your phone's frequency band

VinaPhone uses 900/1800 bands. To use a Vinaphone SIM abroad, you must ensure that your phone is an international version and supports 900/1800 bands. If you don't know how to check your phone's frequency band, see:How to check mobile phone frequency band.

iPhone or Android models locked in Japan, Korea, or the US often have trouble with international roaming. Therefore, you should not use locked versions of these phones abroad.

Use Vinaphone's affordable international roaming packages

Vinaphone expands the coverage of its super-cheap Rx Data Roaming packages to 42 countries to serve customers accessing the Internet, staying in touch with relatives, friends, and partners while Roaming. Accordingly, the price of Rx packages starts from244 VND/MB.

In addition, VinaPhone is deploying the Data Roaming service by default for subscribers registering for International Roaming with a charge of 49 VND/10KB (equivalent to 5,000 VND/MB) in all countries and territories worldwide where Vinaphone has signed cooperation agreements and is currently providing voice + SMS services for prepaid subscribers. If you don't know the exact charges, please refer to the article summarizingVinaphone international roaming charges.

Warning and disabling Data Roaming service (free service)

Vinaphone will warn customers about the data usage volume and automatically disable the service when the estimated usage amount reaches 5 million VND. However, this usage warning feature is a reference utility for customers, not a commitment from Vinaphone and cannot be used as a basis for calculating charges.

If you need to use the Data Roaming service while roaming, please text GIR ON to 888 to activate the Data Roaming service on Vinaphone's system or use VinaPhone's cheap Data packages to save costs. Please text DK (package name) to 9123.

Call Me Back service

To send a request for another phone number to call you back (free service): Text *110*phone number of the person you want to message#, press OK/Call. This service helps you save quite a bit on roaming charges. Because sometimes you don't know who is calling you, and calling back might be to the wrong person or wrong number...

Cancel Vinaphone roaming service after returning home

The phenomenon of foreign networks "hooking" is very likely to occur in border areas, on airplanes... In such cases, to avoid roaming charges, please cancel the International Roaming service by texting HUY CVQT to 9123 (free message). When you board the plane, please cancel the service immediately, because when you fly back to Vietnam, you won't need this service anymore. However, many people are subjective and only cancel after returning to Vietnam, thus often incurring unnecessary additional charges.

Finally, for any unclear questions, you just need to call the hotline18001091or9191. For detailed and accurate answers. If you are abroad, please call the free hotline+842437731857.